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Frequently asked questions

Get price estimates for your job - calculated instantly from price lists of local service providers.

Get in touch with a suitable provider, book them for a time that suits you both, or let our staff find one for you.

Manage your job - chat, accept quotes, receive invoices, send payment - all in one place.

Our mission is to simplify and improve the process of getting a job done - both for you and the tradie.

Just think about it - do the best tradies with excellent track record and references spend their day at the computer desperately under-quoting each other?
Tradies who use job posting sites need to submit on average 8 quotes to win a single job - and so the quality of the quotes is generally very low.
Dodgy tradies use ridiculously low quotes as a tactic to get a foot in the door.
What's the point of comparing 8 quotes - when all are from bellow-average tradies?
Dissatisfaction with these services led us to establish HERO.WORK and to design it as a platform that works for both the customer and the tradie.

We offer our tradies much more than just access to new customers. We have developed a sophisticated paper-less job management solution for them that streamlines and supercharges their operations (read - saves them a ton of time). For example, quotes from HERO.WORK are in synch with availability and rates of the tradie.

We have verified their ABN, licence and insurance details (where applicable) for all tradesmen with a Verified tick.
Look for tradesmen with positive reviews - we verify that all reviews on HERO.WORK come from genuine customers.
The best tradesmen listed on this site are designated as Hero Workers. They have proven to us their mastery. We offer additional free protection to customers who contract a Hero Worker - ask us for details. In short, if you see a Hero Worker badge on a tradie’s page, you can rest assured that this is a quality provider.

You pay the tradie directly as you normally would. All will accept cash or bank account transfer. We will be introducing a Credit Card and Paypal options shortly.

Work commissioned through HERO.WORK is covered with warranty as outlined in Australian Consumer Law. For every job, you will receive a clear, detailed and itemized invoice that will assist you with any warranty claims.
When you commission a tradie to perform a service for you through HERO.WORK the contract is between you and the tradie - but not with us. We will endeavour to mediate any dispute that arises between you and the tradie. We require our member tradies to perform quality work, and will terminate their Member Agreement if we feel that the services they perform are unsatisfactory. However, we are not responsible for any damage or defects arising from the work of tradies listed on HERO.WORK.

Tradie is a slang term for tradesperson - a professional in a given trade. We as well sometimes call them service providers or suppliers.

All service providers on this website are independent entities to us. Our staff has checked ABN, qualifications and insurance details of all tradesmen and tradeswomen with a Verified badge. Hero Worker badge is awarded to background-checked tradies with flawless job track record. Please refer to the profile page of each tradie.

   Read Frequently Asked Questions by Service Providers.